Swana is a mobile app that allows you to record your padel matches at participating venues. Simply scan a QR code at the court, and the venue's camera system will record your match. You can then access, review, and share your footage through the app.

Download the Swana app from the App Store or Google Play Store. Tap "Register" and enter your email address, username, first name, last name, and password. Alternatively, you can sign up using your Apple ID or Google account for quicker registration.

Yes, the Swana app is free to download. We offer both free and premium subscription plans with different features and recording limits.

Swana is available for iOS devices (iPhone) running iOS 13 or later, and Android devices running Android 8.0 or later.

Open the Swana app and navigate to the "Record" tab. Point your phone's camera at the QR code displayed at your court. The app will automatically detect the code and start the recording on the venue's camera system.

If you can't find a QR code, you can manually enter the court code. Tap "Enter Court Code" on the recording screen and type in the code displayed at your venue (e.g., ABC12).

You can choose from preset recording durations: 60, 90, or 120 minutes. Select your preferred duration before scanning the QR code. The recording will automatically stop when the time is up.

Yes, you can stop a recording at any time through the app. Go to your active recording and tap the stop button. The footage up to that point will be saved.

The venue's camera system continues recording independently of your phone's connection. Your footage will be available in the app once the recording completes, even if you experienced connectivity issues.

No, you can only have one active recording at a time per account.

Ensure your camera has permission to access the app (check your phone's settings). Make sure there's adequate lighting and hold your phone steady about 15-30cm from the QR code. If problems persist, try using the manual court code entry option.

All your recordings are available in the "My Matches" tab. Recordings appear once they've finished processing, which typically takes a few minutes after the recording ends.

Footage is usually available within 5-15 minutes after your recording ends. Processing time may vary depending on the recording length and server load.

Yes, you can download recordings to your device for offline viewing. Open the recording and tap the download icon. Downloaded videos are saved to your device's photo library.

Recording storage duration depends on your subscription plan. Free users have limited storage, while premium subscribers enjoy extended storage periods. Check your account settings for specific details about your plan.

Yes, you can delete any of your recordings at any time. Open the recording and tap the delete option. Please note that deleted recordings cannot be recovered.

Recording quality depends on the venue's camera equipment. Most venues record in HD (1080p) quality.

You can add friends as "co-owners" of a recording, giving them full access to view and download the footage. When starting a recording, you'll have the option to add friends as co-owners.

A co-owner is someone who has full access to a recording, just like the person who initiated it. Co-owners can view, download, and manage the recording. You can add up to 3 co-owners per recording.

Go to the "Friends" tab on the app and tap "Add Friend." You can search for users by their username or email address. Once they accept your friend request, you can add them as co-owners to your recordings.

Currently, recordings can only be shared with other Swana users who have accounts. Ask your playing partners to download the app and create an account so you can add them as co-owners.

Yes, you can remove co-owners from recordings you initiated. Open the recording, go to settings, and remove the co-owner. They will no longer have access to that footage.

In the app, go to the "Account" tab and tap on the field you want to edit (username, first name, last name, etc.). Make your changes and save.

Currently, you cannot change the email address associated with your account. If you need to use a different email, you'll need to create a new account.

Go to the "Account" tab and select "Change Password." You'll need to enter your current password and then your new password twice to confirm.

On the login screen, tap "Forgot your password?" Enter your email address, and we'll send you a link to reset your password. Check your spam folder if you don't receive it within a few minutes.

To delete your account and all associated data, please contact us at help@swana.co.uk. We will process your request within 30 days. Please note that account deletion is permanent and cannot be undone.

We offer Free and Premium subscription tiers. Premium subscriptions provide benefits such as unlimited recordings, extended storage, and additional features. Check the app for current pricing and plan details.

Go to the "Account" tab and tap on "Subscription" or "Upgrade to Premium." Follow the prompts to select your plan and complete the purchase through the App Store or Google Play.

Subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel:

iOS: Go to Settings > Apple ID > Subscriptions > Swana > Cancel

Android: Go to Google Play > Menu > Subscriptions > Swana > Cancel

Your existing recordings will remain accessible. However, you'll be subject to free tier limitations for new recordings and storage going forward.

Refunds are handled by Apple (App Store) or Google (Play Store) according to their respective refund policies. Contact their support directly for refund requests.

We accept all payment methods supported by the App Store and Google Play, including credit/debit cards and mobile payment services like Apple Pay and Google Pay.

Try these steps:

- Close the app completely and reopen it

- Restart your phone

- Check for app updates in the App Store or Google Play

- Uninstall and reinstall the app (your account and recordings are saved in the cloud)

If problems persist, contact us at help@swana.co.uk with your device model and iOS/Android version.

Recordings typically appear within 5-15 minutes after completion. If a recording doesn't appear after 30 minutes:

- Pull down to refresh on the My Matches screen

- Check your internet connection

- Log out and log back in

- Contact support if the issue persists

You've reached your monthly recording limit based on your subscription plan. You can either wait until your limit resets next month or upgrade to a Premium plan for more recordings.

Video quality is determined by the venue's camera equipment, not the app. If you consistently experience poor quality at a particular venue, please let us know so we can follow up with them.

Some venues may have audio recording disabled for privacy reasons. Audio availability depends on the venue's setup and local regulations.

The app uses your camera for QR code scanning, which can consume battery. Once a recording starts, you can close the app as the venue's system handles the recording. If you notice excessive battery drain during normal use, please contact support.

We're currently rolling out to padel venues across the UK. Check with your local venue to see if they have Swana installed, or contact us to suggest a venue.

Yes! We'd love to hear from you. Contact us at help@swana.co.uk with the venue name and location, and we'll reach out to them about installing our system.

No, Swana only works at venues that have our camera recording system installed. You cannot record matches at venues without our equipment.

First, try entering the court code manually. If the system still isn't working, inform the venue staff. You can also report the issue to us at help@swana.co.uk and we'll coordinate with the venue.

Only you and any co-owners you add can see your recordings. Recordings are private by default and are not visible to other users or the public.

No, we only access your phone's camera to scan QR codes. We do not access your photo library unless you choose to download a recording, in which case we save it there.

Yes, we use industry-standard encryption for data in transit and at rest. Your personal information and recordings are stored securely on Google Firebase servers with appropriate security certifications.

Our full privacy policy is available in the app under Account > Privacy Policy, or on our website.

No, venue staff cannot access your personal recordings. The footage is associated with your account and is only accessible to you and your co-owners.

- You may receive notifications for:

- Recording started/completed

- Friend requests

- Co-owner invitations

- Account and subscription updates

- Important service announcements

You can manage notification preferences in your phone's settings:

iOS: Settings > Notifications > Swana

Android: Settings > Apps > Swana > Notifications

Email us at help@swana.co.uk. Please include as much detail as possible about your issue, including your device model and operating system version.

We aim to respond to all enquiries within 24-48 hours during business days.

We welcome your feedback! Email us at help@swana.co.uk with bug reports or feature suggestions. Please include screenshots if relevant.

Follow us on social media or check the "What's New" section in the App Store or Google Play when updating the app.